Privacy Policy

Swiss Bullion (BVI) Limited ("Company") is committed to protecting your personal information and ensuring your privacy. This policy explains how we collect, use, and safeguard your data when you use our services, including our website, phone services, or any other interactions with us.

Our practices comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We prioritize the security and confidentiality of your personal data, maintaining only the essential information online.

Information We Collect

We collect personal information that is necessary to facilitate your transactions and ensure a smooth service experience. This information includes:

Your full name, date of birth, and contact details, such as postal address, email, and phone number.
Your IP address, which is automatically logged when you visit our website. This data helps us manage the website and gather broad demographic information. We do not link IP addresses to personally identifiable information.
Details of purchase or sale orders, including delivery information, even if the transaction is not completed.
Information you provide when contacting us with inquiries.
Data on how you use our website, gathered through cookies and similar technologies, to help us improve our services.
ID verification details required for order processing.
Personal information submitted for fraud prevention purposes, which may be shared with fraud prevention agencies that may retain a record of that information.

How We Use Your Information

The information we collect is used to enhance your experience and to provide you with the best possible service, including:

Processing your orders and providing customer service.
Keeping internal records for regulatory and accounting purposes.
Improving our products and services based on your feedback and usage data.
Sending you promotional materials, such as emails about new products, special offers, and other updates, using the contact information you have provided.
Requesting your feedback on our services to improve your experience.
Utilizing the data for targeted marketing, including personalized and triggered emails like cart abandonment reminders and purchase confirmations.

Information Sharing and Disclosure

We may share your personal information in the following scenarios:

With authorized subcontractors or service providers who perform certain services on our behalf, such as storage of goods. In such cases, only the necessary information is shared, and these third parties are prohibited from using your data for any other purpose.
To comply with legal obligations or to prevent and detect criminal activity, we may share information with regulators, law enforcement, private investigators, or other government agencies.

Security of Your Information

We are dedicated to protecting your personal information from unauthorized access, disclosure, or misuse. We have implemented physical, electronic, and managerial procedures to safeguard the data we collect online.

Our security measures include regular reviews and updates of our security and privacy policies. Only authorized personnel have access to your information, and we use secure server software (SSL) to encrypt financial information before it is transmitted to us. While we strive to protect your data, we cannot guarantee absolute security, but we employ our best efforts to prevent any loss, misuse, or alteration of your information.

Future Contact

We aim to keep you informed about market news, price alerts, stock notifications, and improvements to our website. We will never sell or share your information with third-party companies for marketing purposes. If you prefer not to receive such information, you can opt out at any time by clicking the unsubscribe link in our emails.

Google Opt-Out

If you do not want your data to be used by Google Analytics, you can install the Google Analytics opt-out browser add-on. Visit the Google Analytics opt-out page to install the add-on for your browser. You can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

Use of Cookies

Cookies are small files stored on your device that help us improve your experience on our website. While most web browsers automatically accept cookies, you can modify your browser settings to decline cookies if you prefer. However, doing so may limit your ability to fully use our website.

We use cookies for the following purposes:

To identify and access your account information.
To avoid requiring you to register multiple times.
To track your preferences and update our website based on your usage patterns.

Sharing Your Information

Swiss Bullion (BVI) Limited will not sell, share, or rent your personal information to third parties. We may disclose aggregate statistics about our website visitors and customers for lawful purposes, but these statistics do not include personally identifiable information.

We may also disclose your personal information if required by law or to protect the rights, property, or personal safety of Swiss Bullion (BVI) Limited, our website, visitors, and customers.

Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. Please note that once you leave our site, we do not have control over the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit. Swiss Bullion (BVI) Limited is not responsible for the privacy practices or content of such websites.

Requesting Your Personal Information

Under the Data Protection Act 1998, you have the right to request details of the personal information we hold about you. If you would like a copy of this information, please write to us at our registered address.

If you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any inaccurate information.